Frequently Asked Questions...

Is there anything you won’t pipe on a cookie?

We will pipe literally ANYTHING onto a cookie!!! Rude, crude, cute, corny… you decide. We also pipe important questions, so if you’re looking to ask something in a unique way then we’ve got you covered!

What is the shelf life of the cookies?

Our cookies are baked fresh on the date of dispatch and there is a two-week (14 day) shelf life. There is a best before date provided in the packaging.

Please store at room temperature.

Do you offer a free from range?

Currently we do not offer a free from cookie range. We are working on developing this, but as we have a small space, we cannot ensure there will be no cross contamination.

What are the delivery times?

Once you order, we ship within one working day and dispatch our cookies via Royal Mail 24. Delivery generally takes 1-2 working days.

Can I order my cookie cards in advance?

Yes, of course. At the checkout we have a delivery selector which facilitates advanced ordering. You pick your date and we ship for arrival on or just before the date requested.

Can I design my own cookie card?

Although we offer personalisation on our cookie card designs, we don’t yet offer custom designs – we find our customers can find something that suits their event.

For corporate offers, we can provide custom bespoke designs when ordered in bulk.

I live in the Scottish Highlands, do you post your cookies throughout the UK?

Yes! We post throughout the whole of the UK (including the Highlands and the Islands)!

Are your cookie cards suitable for Halal?

Yes – absolutely. You can find out more information about our ingredients and allergens on our Ingredients & Allergens pages.

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