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FAQ’s

Frequently Asked Questions...

How will my Cookie arrive?

Our Cookie Boxes have been designed to be received directly by the recipient to give the ultimate WOW factor when it arrives on your doorstop. But if you need to gift it on or hide it from someone at your address we can add a gift bag to your order for just 50p. This gift bag will protect your packaging and allow you to give the gift of cookies in our amazing bespoke packaging.

Ooh & Aah Letterbox Cookies Packaging Discreet Packaging Ooh & Aah Cookies

Is there anything you won’t pipe on a cookie?

We will pipe literally ANYTHING onto a cookie!!! Rude, crude, cute, corny… you decide. We also pipe important questions, so if you’re looking to ask something in a unique way then we’ve got you covered!

What is the shelf life of the cookies?

Our cookies are baked fresh on the date of dispatch and there is a two-week (14 day) shelf life. There is a best before date provided in the packaging.

Please store at room temperature.

What is your food hygiene rating?

We are very proud to have a Food Hygiene Rating of 5! We work hard to maintain this.

Do you offer a free from range?

Currently we do not offer a free from cookie range. We are working on developing this, but as we have a small space, we cannot ensure there will be no cross contamination.

What are the delivery times?

Once you order, we ship within one working day and dispatch our cookies via Royal Mail. Due to the current Royal Mail strikes, orders may take longer to reach you; please allow up to 2-3 working days to receive your order. We appreciate your patience at this time as Royal Mail are under extreme pressure.

To help offer a better delivery service to you during this time, we have introduced Royal Mail Tracked options.

The Royal Mail Tracked24 option is being prioritised during the strikes, so whilst this is a higher premium, your order should arrive on the date you have selected. If you have a little more flexibility for your dates then you can select our Tracked48 option.

Can I order my cookie cards in advance?

Yes, of course. At the checkout we have a delivery selector which facilitates advanced ordering. You pick your date and we ship for arrival on or just before the date requested.

Can I design my own cookie card?

Although we offer personalisation on our cookie card designs, we don’t yet offer custom designs – we find our customers can find something that suits their event.

For corporate offers, we can provide custom bespoke designs when ordered in bulk.

I live in the Scottish Highlands, do you post your cookies throughout the UK?

Yes! We post throughout the whole of the UK (including the Highlands and the Islands)!

Are your cookies Halal?

Yes – absolutely. You can find out more information about our ingredients and allergens on our Ingredients & Allergens pages.

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