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Delivery Policy

Ooh & Aah Cookies Ltd Delivery & Refund Policy.

Please allow up to 2-3 working days to receive your order if using our Tracked48 service. If you need your item to arrive faster, we offer Tracked24 and Next Day Delivery within the UK for an additional cost.

About your order:

Customer satisfaction is huge on our list of priorities… so if for any reason you are dissatisfied with your order then please get in touch here – hello@oohandaah.co.uk.

Our cookies are dispatched during our working week, Monday – Friday. Our deliveries are handled by Royal Mail who operate 6 days a week, therefore a Saturday delivery is possible.

Our cookies stay fresh for up to 14 days so if for any reason your order is delayed, there’s no need to worry, it will still be super tasty on arrival!

Prior to checking out, please make sure that you have double-checked your personalisation, as we pipe what you type!

Refund Policy:

Our customers love our products and return to us regularly to get their cookie fix. If for any reason, you are unhappy with your purchase, please get in touch – hello@oohandaah.co.uk. We deal with our customer issues on a case by case manner and try to find the best resolution for everyone involved.

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