How will my Cookie arrive?

Our Cookie Boxes have been designed to be received directly by the recipient to give the ultimate WOW factor when it arrives on your doorstop. But if you need to gift it on or hide it from someone at your address we can add a gift bag to your order for just 50p. This gift bag will protect your packaging and allow you to give the gift of cookies in our amazing bespoke packaging.

Is there anything you won’t pipe on a cookie?

We will pipe literally ANYTHING onto a cookie!!! Rude, crude, cute, corny… you decide. We also pipe important questions, so if you’re looking to ask something in a unique way then we’ve got you covered!

What is the shelf life of the cookies?

Our cookies are baked fresh on the date of dispatch and there is a two-week (14 day) shelf life. There is a best before date provided in the packaging.

Please store at room temperature.

What is your food hygiene rating?

We are very proud to have a Food Hygiene Rating of 5! We work hard to maintain this.

Do you offer a free from range?

Currently we do not offer a free from cookie range. We are working on developing this, but as we have a small space, we cannot ensure there will be no cross contamination.

What are the delivery times?

Once you order, we ship within one working day and dispatch our cookies via Royal Mail. We offer 3 different Royal Mail Shipping options throughout the UK – Tracked48, Tracked24 and Next Day Delivery.

We ship your orders, baked fresh Monday – Friday. Cut off times for RM Tacked24 is 8am and for Guaranteed Next Day Delivery is 12 Noon. If you have more flexibility over your dates, you can select our Tracked48 option.

Tracked24 – This can take 1-3 working days. On average 97% delivered the next working day.
Tracked48 – Aims to deliver in 2-3 working days.
Guaranteed Next Day Delivery – Guaranteed before 1pm on your chosen delivery day – Requires a Signature.

For Ireland Shipping, we bake fresh and send with our trusted courier. Deliveries typically take between 3-4 working days.

Can I order my cookie cards in advance?

Yes, of course. At the checkout we have a delivery selector which facilitates advanced ordering. You pick your date and we ship for arrival on or just before the date requested.

Can I design my own cookie card?

Although we offer personalisation on our cookie card designs, we don’t yet offer custom designs – we find our customers can find something that suits their event.

For corporate offers, we can provide custom bespoke designs when ordered in bulk.

I live in the Scottish Highlands, do you post your cookies throughout the UK?

Yes! We post throughout the whole of the UK (including the Highlands and the Islands)!

Are your cookies Halal?

Yes – absolutely. You can find out more information about our ingredients and allergens on our Ingredients & Allergens pages.